If you notice unauthorized charges on your card, please follow these steps:
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Check the Transaction Details: Locate the transaction in the app and review the merchant information. Confirm whether it’s an automatic subscription. Log in to the merchant’s platform for further investigation.
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Review Free Trial Subscriptions: If you’ve signed up for any free trial services, confirm whether the charge is related to the first payment after a trial period. If so, log into the merchant’s platform to unlink your card before the next payment is processed.
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Check Card Information Sharing: Confirm whether you’ve shared your card details (e.g., card number, expiration date, CVV) with anyone (such as family or friends). If so, verify with them if they initiated the transaction.
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Contact the Merchant: Reach out to the merchant directly to verify the charge and, if necessary, request a refund
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Prevent Further Fraudulent Charges: If you suspect fraudulent charges, please take immediate action by following the steps outlined in the article below to prevent further financial loss: